Shipping Policy

General Shipping Info

We do not ship on Saturdays, Sundays, or Holidays, so please account for this when you are making a purchase.

If you have extra concerns please refer to our FAQ page. If our FAQ page does not answer your question please contact us or reach us directly by email at info@thelazypandaco.com

While we do all we can to ensure your order is sent out on time, The Lazy Panda Company cannot be held responsible for conditions beyond our control such as severe weather delays, postal service interruptions, etc.

*See Mail Carrier Info to Learn the statuses with our postal services.

Once packages leave our hands, the responsibility will be carried over to the respective shipping carrier that was selected during checkout.

Please visit Shopify's Shipping and Fullfilment for more details.

Domestic US Orders

All Skateboard pre-orders ship out within 4-6 weeks. You will recieve a seperate email with a more precise shipping date and tracking number once the product is ready to ship.

In Stock products will typically take 3-5 business days to process.

Once shipped orders are generally recieved within 7 business days.

Oversized or heavy products shipping rates are automatically calculated by each carrier for you at checkout for the most affordable rates.

Depending on your location UPS Ground or DHL may be available to you.

*We inform every customer about potential delays in shipments for both pre-order and in-stock purchases in our FAQ, product listings, shipping policy page, and agreement terms checkbox prior to checkout.

International Orders

**Note as of 8/27/25**

Due to uncertainty with tariffs, we are currently only shipping domestically within the US at this time

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For skateboards, we currently only ship internationally to the US & Canada.

For grip tape and other items, we also ship to the Philippines.

Standard shipping rates for international addresses are automatically calculated by total weight and package dimensions and may start at $18+

Please note that, depending on your location, you may be charged a Customs/Duties Fee after you have placed your purchase. It is the sole responsibility of you (the buyer) to cover this fee.

Please check the Mail Carrier Info to verify if shipment is possible for your location, and for further info on Customs/Duty Fee.

Please visit Shopify's Shipping and Fulfillment for more details.

'Lost in Transit' & 'Delivered'

The Lazy Panda Company cannot refund or replace orders 'lost in transit' or 'delivered' by USPS, UPS, or DHL.

Please be aware that The Lazy Panda Company is not responsible for any packages 'lost in transit' or 'delivered' by USPS, UPS, or DHL.

Always double check with your local post office, neighbor, or resident first to see if your package was misplaced.

If the package is still lost, we can provide assistance once you file a claim/send in a help request form with the respective mailing carrier.

For international orders, please confirm USPS/UPS/DHL delivers to your country/locale before ordering with us. If you suspect your package was misplaced, contact your local post office as we no longer have jurisdiction over our parcels once they travel outside the continental United States.

Return Policy

Return Policy

Do you accept returns?  

We accept returns in respect to the following conditions:

- The item must have been sold on our online store

 - The item should not be used, damaged, or peeled in any way and in the original packaging

 - The return request is made within 14 days of delivery 

In the event that the product you received is damaged then please reach out to info@thelazypandaco.com

Please note that any signs of slight cosmetic defects are common from natural wood boards and are to be expected.

Mail Carrier Info

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